Transparency, clarity, and fairness
Welcome to Garland Tickets! We appreciate your choice in us for securing tickets to your favorite amusement parks and attractions. For a full legal interpretation of our terms, please refer to the link provided.
About Us
Garland Tickets, legally known as EVERYTHING DATA SOLUTIONS SRL, operates from Bucureşti, Sectorul 2, Strada Barbu Văcărescu, nr. 143, Etaj 1, Ap. 2. Registered with the Chamber of Commerce under number J40/7878/2020 and VAT number RO42763857.
Comprehensive Terms and Conditions
These terms govern the purchase and use of tickets sold by Garland Tickets.
Purchasing and Ticket Use
- Role as Reseller: We purchase tickets from authorized suppliers and resell them.
- Non-Refundable Sales: All purchases are final and non-refundable.
- Date Modifications: Tickets can be rescheduled up to three days before the event date for a fee of 30 euros.
Pricing and Transactions
- Transparent Pricing: All prices include applicable taxes, with no hidden fees.
- Payment Issues: In case of payment failures, no contract is formed, and we will communicate the issue promptly.
- Ticket Delivery: Tickets are typically delivered immediately after payment confirmation. Delays may occur due to unforeseen issues, in which case we will attempt to resolve within 48 hours or provide a full refund.
Responsibilities of the Customer
- Accurate Information: You must provide true and accurate information for ticket delivery.
- Prohibited Activities: Tickets may not be resold commercially. Any breach may lead to cancellation and legal consequences.
Liability Limitations
- Control Limits: We are only liable for direct damages caused by our proven negligence. We do not control, and thus are not liable for, external events or supplier actions.
- Exclusion Clauses: We are not responsible for personal dissatisfaction with the event or external factors like weather or transportation issues.
Chargeback and Dispute Resolution
- Chargeback Avoidance: If issues arise, customers are encouraged to contact us directly before initiating a chargeback. We aim to resolve disputes amicably and efficiently.
- Dispute Handling: All disputes should be reported within a reasonable timeframe, ideally within 48 hours post-event, to ensure timely investigation and resolution.
Enhanced Consumer Protections
- Consumer Rights Education: Customers are advised to understand their rights under applicable consumer protection laws, which do not typically cover leisure services on specific dates.
- Feedback Mechanism: We offer a structured process for complaints and feedback to ensure customer concerns are addressed promptly and fairly.
Privacy and Data Protection
- Commitment to Privacy: We adhere to stringent data protection regulations. Your information will only be used as necessary for ticket processing and not shared beyond essential purposes.
Legal and Regulatory Compliance
- Governing Law: Governed by the laws of The Netherlands, with specific provisions applicable to U.S. residents.
- Terms Modification: We reserve the right to modify these terms, effective immediately upon posting.
Final Provisions
- Contact Information: For any queries, feedback, or disputes, please reach out to us directly through the provided contact methods.